Responsible Gambling

The FCCG offers a broad range of training services to various professional organizations and furnishes such instruction via field experts.

1.What is Responsible Gaming?

Most individuals who gamble do so for pleasure and without difficulty. However, there are people who cannot gamble with control – problem gamblers. Working in the gaming industry, you will likely encounter someone with a gambling problem. It is important to understand the issues associated with problem gambling and how it impacts upon your patrons and your business. It is also essential to recognize that your employees can develop a gambling problem, even in instances when they may be restricted or prohibited from placing bets at your facility.

2. Gaming Industry is in Unique Position

  • The gaming industry is in a unique position to positively impact upon a segment of the patron population who may be in need of assistance for a gambling problem.
  • The approach is not to prohibit gambling, but to put into place programs to minimize the negative impact it will have on a percentage of gamblers who are unable to gamble with control.

3. Why is Responsible Gaming Training Good Customer Service?

Providing and promoting responsible gaming through continuous employee training is good customer service and may limit liability and risk for casino employees and facility operators.

Good customer service entails responding to a customer who is in distress. There may be many reasons for their distress, but if it is a gambling problem, staff should be trained to provide specific assistance, such as providing a problem gambling brochure, notifying a supervisor or other steps per company policy

4. May Limit Liability

  • Employees should not confront the guest and accuse him/her of having a gambling problem.
  • Problem gamblers cause problems for themselves AND the gaming venue.
  • Media coverage about problem gambling related incidents, such as suicide and child neglect, serves in no one’s best interests and, at times, can present liability issues for gaming operators.

5. Prepares Industry Employees

All gaming industry employees should undergo training at:

  • Employee orientation
  • Annual refresher course

Program Information

The FCCG offers a broad range of training services to various professional organizations and furnishes such instruction via field experts.

The FCCG has developed a multitude of programs geared towards prevention and awareness that target multiple populations such as middle, high school and college institutions, elder service providers, addiction, medical and mental health professionals, employers, gaming operators, and others.

Legal Information

FCCG training and programing provides guidance to law enforcement, probation and police officers, judges, and attorneys regarding problem gambling impacts and solutions.

Excessive gambling places a hardship on our legal and prison systems given the frequency of theft, embezzlement, fraud, and other crimes committed. More often than not, police, probation and correction officers, as well as attorneys, public defenders, prosecutors, judges and the criminal justice system as a whole are not familiar with compulsive gambling and/or the impacts resulting from such a diagnosis that lead to crime.

Excessive gambling places a hardship on our legal and prison systems given the frequency of theft, embezzlement, fraud, and other crimes committed.”

The FCCG has developed a program: A Guide for Legal, Criminal Justice & Court Professionals that empowers and educates the judicial system to understand the uniqueness of compulsive gambling and offers suggestions on how to approach sentencing, probationary guidelines and other legal facets when dealing with someone who is addicted to gambling.

The Council is working to establish collaborative relationships with judges and others within the court system as a means of aiding persons falling subject to crime”

The Council is working to establish collaborative relationships with judges and others within the court system as a means of aiding persons falling subject to crime in order to “cope” with the increased pressures of a gambling habit. The agency has also been advocating the need for the judicial system to develop and institute a “Gambling Court” in Florida similar in philosophy to Drug Court, and is working with judges and others to bring such a program to Florida.

Thankfully, help is available and gambling addiction can be treated if recognized. If you need assistance, contact our 24 hour, confidential Helpline 888-ADMIT-IT (888-236-4848) for resources and support..

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